Account Manager

EM Tuition is on a mission to close the inequality gap in education by providing inclusive services for all Children and Young People (CYP).

We deliver tailored tutoring interventions for anyone missing out on or struggling to stay in education. Our provision is designed to build confidence, develop relationships, and help the CYPs we work with to progress in life and education.

These are some examples of the challenges facing the CYPs we work with.

• Chronically Disengaged
• Looked After Children
• SEMH Needs
• SEND
• Complex Needs
• Post 16

We are a small, fast paced team based in Broxbourne, Hertfordshire working directly with Local Authorities and schools to provide an excellent service providing education/therapy interventions to the children in their homes, community and schools.

The successful applicant will be required to work from the office and may be required to attend onsite meetings with their accounts. Home working allowed after probation  (upto 2 days per week)

· Create long term value for the business

· Work with BID Writers to bring in new business.

· Build and maintain relationship with all key stakeholders associated with allocated accounts

· Manage all enquiries, for example, tutors, schools and parents related to specific accounts,

· Create and communicate required information and reports

· Attend and lead meetings with the account contacts

· Attend planning, review, medical and safeguarding meetings as and when required

· Ensure monthly KPI’s are met and exceeded

· Create and update related documentation for managed account

· Build and maintain relationship with Tutors

· Analyse and respond to all situations in a calm and professional manner

· Help Source & allocate the right Tutor to their allocated contracts

· Support tutors in their location with all aspects of their role (lessons plans, communication)

· Evaluate, analyse and monitor progress of each tutor and their learners

· Create and present monthly reports on performance of contract

Person Specification

Education/Qualifications and or training

Prepared to undertake DSL training

Educated to level 4 or above

2+ years’ experience of contract/relationship management

Knowledge, skills and behaviours

Requirements

· A self-starter with the ability to manage multiple projects and deadlines.

· Ability to engage and work collaboratively

· Excellent interpersonal, time management and communication skills.

· Respect confidentiality

· Work in line with GDPR, safeguarding, Equality and Diversity and PREVENT policies

· Excellent business acumen, analytical, and statistical skills

· Strong business writing skills and ability to produce high quality content

· Ability to manage multiple tasks

· An understanding of education and related curriculum

· An understanding of Special Educational Needs

Company Benefits

In addition to a competitive salary, you will also receive:

· Holidays allowance of 32 days inclusive of 8 Bank holidays, annual increase capped at 35 days in total

• Company pension scheme
• Local gym membership after 3 Months
• Casual dress
• onsite parking

Disclosure and Barring Service Clearance (DBS check)

Our Company is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.

The success candidates will be required to declare any convictions, cautions, reprimands or final warnings which would not be filtered in line with current guidance, (Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) A criminal record will only be taken into account where the conviction is relevant to the position being applied for, and will not necessarily block candidates from employment. Any decision will depend on the precise nature of the work and the circumstances and background to the offence.

Equal opportunities

EM Tuition is an Equal Opportunity Employer, committed to diversity and inclusion. We have a working environment where we value and respect every individual unique contribution, enabling all of our employees to thrive and achieve their full potential. EM Tuition has a diverse workforce that is representative at all job levels.

• Understanding of disengaged CYPs
• Understanding of the education system

Full time role.

Job Type: Full-time

Benefits:

• Casual dress
• Gym membership

Work Location: In person in Cheshunt