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Customer Service Advisor – Automotive Dealership
Location: Walton
Salary: £28,000 per annum
Employment Type: Full-time, Temp - Permanent
We're looking for an experienced and customer-focused individual to join our busy automotive dealership in Walton as a Customer Service Advisor. If you enjoy delivering a high standard of service, thrive in a fast-paced environment, and have a passion for the motor industry, we'd love to hear from you.
About the Role:
As a key point of contact for our customers, you'll play a vital role in ensuring every customer experience is a positive one. From the moment they walk through the door to the moment they leave, your focus will be on delivering friendly, professional and efficient service—whether that's face-to-face, over the phone or via email.
Day-to-Day Responsibilities:
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Greet customers and handle all service-related enquiries
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Schedule service and repair appointments, coordinating with the workshop
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Keep customers updated on the progress of their vehicle
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Provide accurate estimates and explain any work carried out
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Handle payments and follow-up with customers after their visit
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Assist with general administrative duties and dealership support
What We're Looking For:
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Previous experience in a customer service role, ideally within the motor trade
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Excellent communication and interpersonal skills
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A proactive and positive attitude, even when under pressure
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Strong attention to detail and the ability to multitask
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Confidence using computer systems and booking software
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A full UK driving licence is desirable
What We Offer:
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Competitive salary of £28,000 per year
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A supportive and welcoming team environment
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Ongoing training and development opportunities
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Staff discounts and other benefits
This is a great opportunity to join a well-established dealership with a strong reputation for customer care. If you take pride in your work and want to be part of a team that values professionalism and service, apply today.
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