Customer Service Advisor

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our clients growing team based in Warrington

Staffline is recruiting Customer Service Advisors based in Warrington.

The rate of pay is £25,000 per annum

This is a full time role working Monday to Friday. The hours of work are:
- 9am to 5pm

Your Time at Work
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

Key Responsibilities:
- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker
Our perfect worker will have:
- Previous experience in a customer service or contact centre environment
- An interest in progressing to a management position
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems.
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.

Key Information and Benefits
- £25000 plus quarterly performance bonus
- Full training and ongoing support.
- 20 holidays which increases with length of service plus bank holidays
- Sharesave scheme
- Loyalty scheme
- Opportunities for career progression.
- Friendly and inclusive team environment.

Job ref: 1BUNZLHC

About Staffline
Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.