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Customer Service Administrator

Pertemps Newcastle & Gateshead
Posted 6 hours ago, valid for 22 days
Location

Washington, Tyne and Wear NE38 7AB, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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Sonic Summary

info
  • We are seeking a Customer Service Administrator for Northumbrian Water at their Washington Office for a 3-month temporary role with an immediate start.
  • The position involves providing technical administrative support in a customer service environment, focusing on water service connections and related processes.
  • Candidates should have experience in customer service and be able to manage work queues and SLAs effectively.
  • The role requires strong communication skills to liaise with developers, contractors, and internal stakeholders, as well as handle difficult conversations with customers.
  • The salary for this position is competitive, and candidates should ideally have prior experience in a similar role.
Job DescriptionWe are actively recruiting for a Customer Service Administrator for Northumbrian Water based at their Washington Office. This position is a 3 month temporary role and they are looking for someone to start immediately.In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity.Duties include
  • Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections.
  • Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors,
  • Speak with customers about their requests for new connections
  • Handle difficult conversations with customers effectively
  • Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
  • Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities
  • Update corporate systems with accurate information
  • Review pressure test and analysis results
Preferred Experience
  • The ability to plan and organise responses to internal and external pressures within timescales and to meet differing customer requirements.
  • High level of empathy and understanding.
  • Experience of providing excellent customer service.
  • Experience managing work queues and SLAs.
  • Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
For more information please contact or call Pertemps on

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.