Credit Controller

Our client, one of the leading fashion brand houses in Europe, is looking for a proactive, experienced, and friendly Credit Controller to join their dynamic, collaborative team in their modern Watford office.

This is a long-term opportunity with room to grow and learn within a down-to-earth, supportive environment.

What’s on offer:

• Excellent salary
• Friendly and collaborative team
• Down-to-earth, polite management
• 25 days holiday bank holidays
• Additional time off between Christmas and New Year (at Directors’ discretion)
• Standard hours: 9:00 am to 5:30 pm (30 min lunch break = 40 hours/week)
• 1-day WFH after probation/training (at company’s discretion – non-contractual)
• Workplace pension scheme
• 60% staff discount on ecommerce products
• Sample sales twice a year
• Short leave (up to 2 hours with manager approval, not deducted from holiday)
• Statutory sick pay
• Annual pay review (at Directors’ discretion)
• Bonus (at Directors’ discretion)

Please note: Candidates who require visa sponsorship now or in the future will not be considered.

Day-to-day duties:

• Contact customers (via phone, email, or letter) to collect outstanding payments and provide support.
• Allocate payments to the correct invoices and credit notes.
• Liaise with agents, sales team, and customers on debt-related matters.
• Resolve customer queries in coordination with the warehouse and internal teams.
• Monitor credit insurance, customer VAT numbers, credit limits, and update records accordingly.
• Check customer portals and follow up on invoice approvals (particularly via Infor Nexus for international customers).
• Handle queries related to credit control and support key house accounts.
• Maintain ERP system and ensure accurate sales ledger housekeeping.
• Prepare and update debtor lists, journals, and management reports.
• Provide ad hoc reports and support the Accounts Payable team as needed.
• Familiarity with Letters of Credit (LCs) and Bank Guarantees (BGs) is an advantage.

Weekly / Monthly / Seasonal duties:

• Reconcile and maintain ERP and accounting system (Open Accounts).
• Prepare monthly aged debt reports with commentary and send out customer statements.
• Prepare weekly/monthly debtors control accounts and support month-end processes.
• Assist with statutory audit preparation (seasonal/annual).
• Support processing of sales orders.
• Assist with finance, sales, operations, or customer service tasks as directed by relevant managers.
• Provide additional support to the Accounts Payable department when required.

Experience Required:

• Previous experience in credit control or a similar finance/accounts receivable role
• Strong communication skills – confident in dealing with customers and internal teams (Sales, Ops, Warehouse, etc.)
• Experience with ERP systems?
• Comfortable using customer portals and online invoice platforms (e.g. Infor Nexus)
• Good Excel skills and general IT proficiency
• Understanding of sales ledgers, debtors reporting, and reconciliation processes
• Exposure to Letters of Credit and Bank Guarantees (preferred, not essential)
• Able to manage workload independently and work well in a collaborative team
• Detail-oriented with strong organisational and record-keeping skills
• Experience supporting broader finance, sales, or operations teams is a plus
• Fashion or wholesale industry experience is a bonus, but not essential – full training will be provided