Position: Sales Administrator

Location: Wellingborough

Hours: Full Time - 09.00-17.00 Monday to Friday

Salary: From £27,000 per annum subject to experience.

Our client is a manufacturer of promotional goods, producing products for world-famous brands based in Wellingborough.

What will your role as a Sales Administrator look like?

Building relationships with our clients and understanding their needs and requirements.
Quoting and upselling products with our client’s brand requirements
All sales order administration, including order processing, dispatch and after sales, following all processes correctly.
Allocating and monitoring stock levels of materials.
Liaise with customers and suppliers (UK and global) via email and telephone communication, giving excellent customer service at all times.
Use production reports to monitor, and chase where necessary, things such as outstanding tooling, approvals, and delivery dates to avoid/spot any upcoming problems.
Be the first port of call for customer complaints, escalating to management when necessary.
- Work closely with the Office Manager, and Directors, aiding when required.
- Work as a team with all office and factory staff, communicating necessary information, issues, or requests clearly.
- Report any concerns, issues, or complaints to your Line Manager immediately to avoid any delays in resolution.
- Maintaining a high level of confidentiality when dealing with sensitive data.

Are you the right person for the job?

Ability to manage a varied workload, working autonomously and without constant direct supervision.
Excellent attention to detail and strong organisational skills.
Ability to listen and understand a customer’s requirements and guide through/upsell the products accordingly.
Exceptional customer service skills.
PC proficient, with effective Microsoft Office 365 skills.
Ability to multi-task and complete tasks promptly.
Effective telephone manner and verbal skills.
Effective and professional written communication.
Ability to deal effectively with people at all levels and from all backgrounds.
Enthusiastic about working as part of a team.

What can you expect in return?

Please apply today with your current cv and covering letter to (url removed)

INDKTT