Deputy Service Manager - Outreach /Stalking

Role:               Deputy Service Manager, Outreach / Stalking

Based:           Waltham Cross with travel to other sites

Rate:               £22 per hour umb temp - £32,000 permanent

Start Date:      ASAP

Duration:       Temp to perm

Hours:            37.5 hours Monday to Friday, 9am – 5.30pm on site every day

Our client, a specialist domestic abuse charity, are recruiting for a Deputy Service Manager to have operational oversight of the Stalking and Outreach services within Hertfordshire, ensuring the delivery of high quality, safe and effective support services which are expected by the organisation including risk assessment, safety planning, referrals to other agencies and MARAC

 Synopsis of duties:

• Management of the Outreach/ISAS service in Hertfordshire, line managing 7 staff
• Working in partnership with statutory and voluntary agencies, ensuring that safety is kept central to multi-agency work and the response to domestic abuse. 
• Management of services providing activities and therapies to clients. 
• Assessing and monitoring the quality-of-service delivery so clients receive safe and appropriate client-led support, and that their voice is evident throughout.
• Ensuring the Outreach and ISAS service is delivered in line with the terms and conditions of the contract.
• Ensuring compliance with H&S / lone working.
• Oversee staffing establishments/on-call support to ensure they are consistent with the needs of clients to enable us to deliver safe service.
• Providing guidance to frontline staff on a day-to-day basis, answering case queries, and being on hand to provide support and advice as required.
• Working with the CIC to ensure that staff have clear training and development plans in place to allow develop their skills and experience.
• Completing regular case reviews and identifying service gaps to ensure all outcomes are being achieved.
• Ensuring compliance with all organisational policies and procedures.
• Gathering of information for commissioners, providing written reports and data as required

Essential Requirements:

• Experience of managing outreach and stalking services.
• Experience of multi-agency working
• Experience of managing staff
• IDVA, ISAC or ISVA Qualification
• DBS on update service or dated within the last 12 months
• Car driver

Supporting Futures Consulting acts as both an employer and an agency