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We're recruiting an experienced and driven Shared Service Manager - Council Tax to lead a high-performing Revenues team within a busy shared service environment. This pivotal role is responsible for ensuring the efficient and compliant delivery of Council Tax functions across multiple local authorities - maintaining exceptional service standards and supporting strategic financial performance.
You'll be joining a forward-thinking organisation at a key point in the annual billing and revenue cycle, overseeing the collection of more than 拢200 million in revenues and driving continuous improvement across operations.
The Role
路Lead and manage the day-to-day administration and collection of Council Tax across the shared service.
路Oversee performance, compliance, and customer service within a hybrid, multi-site team environment.
路Support and deliver End of Year and Annual Billing processes for 2026/2027.
路Liaise with internal and external stakeholders, including government departments, auditors, and senior finance colleagues.
路Identify opportunities for service improvement, efficiency, and innovation within Council Tax collection and recovery.
路Provide expert advice on complex Council Tax matters, policy implementation, and legislative updates.
路Support the Assistant Director for Revenues & Benefits Shared Service in delivering strategic objectives and reporting.
Key Requirements
路Proven management experience within a Revenues or Council Tax service.
路Strong knowledge of Council Tax legislation and operational delivery.
路Demonstrable leadership experience across multi-disciplinary or remote teams.
路Excellent analytical and decision-making skills with the ability to manage performance and outcomes.
路Confident communicator with experience engaging senior stakeholders and external partners.
路IRRV Technician qualification (or equivalent experience) desirable but not essential.
路Personal effectiveness and resilience in a high-volume environment.
路Analytical thinking and problem-solving.
路Strong people management and coaching skills.
路Customer focus and commitment to service excellence.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please still send your CV. We regularly recruit for similar roles across the UK and would be happy to discuss your experience confidentially.
Even if you're currently satisfied in your role, we welcome calls from Revenues professionals looking to explore future opportunities. Our specialist team at Carrington West has over 100 years of combined experience in this sector.
For more information, contact Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with relevant third-party clients for roles aligned with your application. You may withdraw consent at any time by contacting us.
