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Role Purpose
Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements.
Responsibilities
- Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary.
- Be proactive in making early personal contact with leaseholders to establish the reason for non- payment.
- Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments.
- Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services.
- Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders.
- et up and monitor Direct Debit instructions and process any cheques received appropriately.
- Investigate and process: - payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures.
- Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes.
- Knowledge of Law of Property Act 1925
- Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal.
- Commonhold & Leasehold Reform Act 2002
- Landlord and Tenant Act 1985
- Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases
Contract
- Inital 6 month ongoing contract with the opportunity to extend
- Monday to Friday 9am to 5pm
- PAYE via Umbrella
- This position offers hybrid working, requiring at least 2-3 days in the office each week.
If you are interested in this position AND meet the requirements, APPLY NOW!
