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Excellent Opportunity for a Transport Co-Ordinator to join an Internationally recognised Air Freight and SameDay Distribution Service.
Do you possess and have your colleagues seen the following in you !
- Strong decision-making skills.
- Highly organised and excellent time management skills.
- Ability to pro-actively develop clients through dynamic pricing as required.
- Team player as well as able to work independently.
- Hard-working.
If your answer is YES ! then read on
Role Summary: We are looking for you to assist in organising, directing and co-coordinating the activities of all Drivers and the resources necessary for the safe, efficient and economic movement of freight through the Circle Express distribution system. Quote nationally and handle bookings via the Haulier Exchange platform maximising revenue for the business..
- Day shift / Sunday to Thursday / 15:00 - 00:00 / 1-hour unpaid break
Duties and Responsibilities
This is a list of the main duties of the role and should not be considered an exhaustive list of duties.
- Answering inbound telephone calls quickly and efficiently.
- Pro-actively monitor the owned and ISP fleet.
- Receiving telephone and email instructions from clients and recording relevant details accurately on the Company’s data management system.
- Maintaining customer service levels at the highest standard by ensuring a rapid response to their requirements.
- Dealing with telephone inquiries from Drivers and customers quickly and efficiently
- Identifying needs and establishing client requirements
- Identifying opportunities to improve the service and report these to the Operations Manager
- Ensuring that the service provided meets objectives and quality standards of the Company.
- Planning the optimum utilisation of all Company owned vehicles.
- Ensuring that regulations regarding hours of work, the operational safety and efficiency of Company and vehicles and other statutory regulations are complied with.
- Daily Driver debriefing.
- Assisting when required in the induction and appropriate training of individuals.
- Ensuring accurate storage and prompt retrieval of information.
- Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information.
- Experience & Qualifications
- At least 3 year of solid working experience in a logistics / warehousing environment.
- Experience with client and Driver support.
- Preferred good working knowledge of the Haulier Exchange Platform.
- Preferred experience quoting nationally from small vans to full loads.
- Must have excellent geographical knowledge of the UK.
- Must have knowledge of route planning manually.
- Must have good knowledge of vehicle capacity / load requirements.
- Working knowledge of EU Driver hours Regulations.
- In depth knowledge of courier requirements.
- Knowledge of Aviation Security.
- Ability to work under pressure in busy fast-paced environment
- Excellent communication skills at all levels.
