Temporary Medical Secretary - ASAP start

Position: Temporary Medical Secretary
Location: West End, London
Contract Type: Temporary
Start Date: Tuesday 27th May

Duration: - Around 6 weeks
Working Pattern: Monday - Friday 8.30am - 5.30pm

Our client, a reputable healthcare organisation, is seeking a dedicated Temporary Medical Secretary to join their team. This is an exciting opportunity for someone who is detail-oriented and passionate about providing high-quality service in a medical setting.

Key Responsibilities:

• Efficiently book patients for the London-based site and other private practise locations.
• Respond promptly to all correspondence via email, post, and telephone calls.
• Type and format medical letters, ensuring accuracy and professionalism.
• Conduct regular audits to ensure optimal service delivery.
• Complete referrals and diagnostic requests with precision.
• Liaise with consultants and clinicians to foster a positive service culture and enhance clinician satisfaction.
• Develop strong communication with patients to promote a welcoming environment and high levels of patient satisfaction.
• Conduct ad hoc audits on patient satisfaction measures.
• Manage clinic diaries, ensuring appointments run smoothly and on time.
• Create invoices and collect payments on the day of appointments.
• Liaise with insurance companies and follow up on outstanding accounts.
• Participate in a rota system to cover extended clinic hours, from 8 am to 9 pm Monday to Friday, as well as Saturdays.
• Oversee credit control for self-pay patients.
• Attend weekly team meetings to discuss ongoing projects and improvements.
• Order supplies and maintain appropriate stock levels.
• Perform health and safety and fire risk checks as directed by compliance.
• Ensure that facilities are clean, tidy, and ready for patient reception.
• Maintain a tidy reception desk and area, adhering to a 'clear desk' policy.
• Greet patients and caregivers, providing a welcoming atmosphere and a positive first impression.
• Ensure the smooth operation of the reception area and consulting rooms.
• Confidently manage busy patient areas and ensure a professional atmosphere.
• Discuss services and products with patients and consultants as needed.

General Responsibilities:

• Act responsibly and professionally, projecting a high-quality service experience for all stakeholders and patients.
• Adhere to high ethical standards in line with organisational policies and procedures.
• Collaborate effectively with colleagues to deliver efficient services.
• Maintain a smart appearance and appropriate behaviour with both colleagues and patients.
• Safeguard data and records, ensuring privacy and confidentiality.

Communication:

• Communicate effectively with staff at all levels and with patients and visitors.
• Uphold a professional and caring demeanour towards patients, visitors, and colleagues.
• Contribute positively to the organisation's vision and philosophy.
• Report any actual or suspected information security events promptly.

Adherence to Policies:

• Follow corporate policies and procedures regarding performance management.
• Ensure compliance with departmental policies, procedures, and standards.
• Adhere to Health & Safety and Fire regulations, as well as Accident/Incident reporting procedures.

Qualifications:

• Previous experience as a medical secretary or in a similar administrative role within healthcare is preferred.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and familiarity with medical terminology.
• A commitment to providing exceptional patient care.

If you are a motivated and organised individual looking to make a difference in a dynamic healthcare environment, we encourage you to apply for this temporary position. Join our client's team and contribute to delivering high-quality patient care!

How to Apply:
Please submit your CV and a cover letter detailing your relevant experience to (url removed) We look forward to hearing from you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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