Customer Service Executive

Customer Service Executive

Based in Wetherby, full-time 37.5 hours per week, salary £26,325

Benefits include healthcare, pension, and on-site car parking.

Are you passionate about delivering outstanding customer service and enjoy working in a sales-driven environment? We’re looking for a Customer Service Executive to join our client’s friendly team. You’ll work closely supporting a team of field-based Account Managers to provide exceptional service to their valued customers while helping to grow sales across a varied product range.

Key Responsibilities

• Contact existing customers by phone to take their regular orders.
• Promote and sell new product lines, range extensions, and special promotions.
• Maintain accurate customer records and databases to company standards.
• Provide prompt and professional service to both customers and colleagues.
• Set up new customers on the internal system to agreed standards.
• Handle written correspondence, including emails and letters to customers.
• Work collaboratively with the Field Sales team to identify and target new business opportunities.
• Process inbound customer orders received via email or telephone.

About You

• Previous experience in a sales-related role and comfortable working towards targets.
• Strong ability to learn and retain product knowledge.
• Confident using IT systems – particularly Outlook, Word, Excel, PowerPoint.
• A proactive team player who enjoys contributing to a successful small team.
• Assertive and solutions-focused, with a drive to deliver outstanding customer service.

If this sounds like you, we’d love to hear from you.  Either apply via the link or contact – Louise at Unity Resourcing.