Job Purpose
As a Central services Administrator within the Central Services Team, you will be required to work diligently and efficiently to ensure that all aspects of the role and responsibilities are met. Working to specific targets and deadlines, whilst maintaining a positive working environment you will be creating professional relationships with all areas of the business within the Challenge Group, while ensuring that prospective candidates and employees have a positive experience.
You will need to be flexible in your working hours/days, over the 5-day week operation, especially challenging during peak periods of recruitment. Due to the Administration work having to be so reactive this role in based in the office to allow distribution of workload with team.
Accountabilities & Responsibilities
Administration Duties - Responsible for all inbound calls, emails, LiveChat and WhatsApp messages. Ensure that an Accurate background check has been applied for and that any compliance issues have been dealt with in a timely manner. Carry out DVLA checks as and where applicable.Candidate Response - Ensuring all incoming candidate communications as above are answered and responded to professionally and in a timely manner (Email and Phone). Making sure any complaints are identified and escalated to the correct manager/department.Colleague Support and Welfare - Maintain an effective working relationship with all, peers/managers/staff. Be approachable and ensure that all complaints/queries are resolved without delay. Promote open and honest communication with all colleagues to ensure all are treated fairly and with dignity.Continuous Improvement - Proactively identifying and suggesting ways to improve the processes and ways of working. Where changes are necessary ensure efficiency and effectiveness of the admin function.Data Recording and Reporting - Ensure that appropriate and accurate data is recorded to allow KPI and MI reporting in line with agreed formats and timescales.
General Competencies
Excellent Communication - Ability to interact both written and verbal, projecting a positive attitudeIT Skills - Proficient in both Microsoft and Google platforms and good working knowledge of BOXD and OnboardingDetail Orientated - Attention to detail, data input and ability to analyse and relay detailed informationTime Management - Ability to complete work to timeframes and deadlines whilst maintaining accuracy and complianceSelf-Development - Demonstrate your commitment to develop yourself where possible
Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
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