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Parts Coordinator Job in Ferndown
Salary: £30,000 PA
Location: Ferndown, fully office based
Working Hours: Monday - Friday, 8:30am - 5:00pm
Contract Type: Permanent, Full-time
Start Date: ASAP
Dovetail Recruitment are pleased to be working with a highly respected client in the Ferndown area who are now recruiting for a Parts Coordinator to join their well -established team. As part of the team, you’ll be ensuring the smooth running of all Parts activities. Working with both customers and field-based engineers in parts identification for a range of products. Placing orders with suppliers and arranging deliveries.
Duties and Responsibilities:
- Collaborate with field-based engineers and customers to identify and source required parts.
- Proactively assist engineers in forward planning of parts requirements and coordinate timely deliveries.
- Handle inbound calls and customer enquiries courteously and promptly.
- Liaise with suppliers to obtain competitive pricing, place purchase orders, and manage procurement administration.
- Take a proactive approach to parts purchasing, identify pricing opportunities.
- Ensure customers are informed immediately of any changes to pre-agreed parts or delivery arrangements.
- Prepare accurate repair estimates for customers and provide timely updates on ongoing jobs.
- Assist with job sheet processing where parts information needs to be checked.
- Actively identify and resolve issues related to parts, delivery, or communication
- Provide support to ensure that parts stores records are accurate and help with general stock control.
- Pack parts and organize dispatch to customers, ensuring correct paperwork and courier arrangements.
- Deal with goods-in as required on a rota basis
- Support with warranty claims - as required.
- Working within our ISO9001, 14001 & 45001 procedures
Minimum Skills & Experience Required:
- Experience working within the automotive industry
- Knowledge of parts sourcing and warranty administration
- Excellent telephone manner, polite and friendly at all times
- Excellent communicator
- Attention to detail
- Confident with Microsoft Excel
Company Benefits:
- Contributory pension scheme
- 23 days holiday plus Bank Holidays - rising by one day a year to a maximum of 30 days after 8 years’ service.
- Career review via appraisal system, including any training required.
- Discretionary Sick Pay.
- Free life assurance
- Free Personal Accident Insurance
- Company paid Health Plan for employees and their children up to the age of 18 years. Partner option available too.
- Cycle to Work Scheme.
- Free car parking.
