Contract IT Support (1st Line)

Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm

This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week.

Key Responsibilities:

• Support the rollout of Windows 11 devices across the business
• Unbox, image/configure, and ship laptops and desktops to end users
• Maintain communication with users regarding delivery and handover
• Track and manage activity using Excel logs and Service Request tickets
• Assist with general 1st line IT support tasks as required
• Accurately update and close tickets using the internal ServiceDesk tool

Essential Skills & Experience:

• Experience with device deployment and provisioning at scale
• Familiarity with Intune and/or Datto RMM (desirable)
• Comfortable imaging, building, and setting up laptops and desktops
• Previous use of ServiceDesk tools to manage and track tickets
• Competent in using Excel and basic IT admin tools
• Strong communication and organisational skills
• A team player with a flexible, can-do attitude

Additional Information:
This is a fully onsite role based in the Winchester area
Immediate availability is preferred due to project timelines
Interview process will be a one stage technical call/chat

For more information, please apply with an updated CV. Suitable candidates for this role will be immediately available and within a commutable distance of the Winchester office as this is an onsite role.

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.