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The Customer Coordinator Specialist will support the customer service department by managing client accounts, ensuring satisfaction, and facilitating smooth communication. This role is ideal for someone with a keen eye for detail and a passion for delivering exceptional service in the industrial/manufacturing sector.
Client Details
The employer is a well-established organisation within the industrial/manufacturing industry. They are recognised for their commitment to excellence, offering a professional and collaborative work environment in Bromborough.
Description
- Manage customer accounts and address inquiries promptly and professionally.
- Coordinate with internal departments to ensure timely delivery of products and services.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints and escalate issues when necessary.
- Provide updates to customers regarding order statuses and delivery schedules.
- Support the customer service team in achieving departmental goals.
- Contribute to process improvements to enhance customer satisfaction.
- Ensure compliance with company policies and industry standards.
Profile
A successful Customer Coordinator Specialist should have:
- Previous experience in a customer service or similar role within the industrial/manufacturing sector.
- Strong organisational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in using customer relationship management (CRM) systems.
- A proactive approach to problem-solving and customer satisfaction.
- Ability to work effectively both independently and as part of a team.
Job Offer
- Competitive salary.
- Permanent position with opportunities for growth.
- Engaging work environment within the industrial/manufacturing industry.
- Supportive team and management focused on employee development.
