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Technical Account Manager - 12m FTC
Wisbech - Hybrid
40,000 - 45,000
Are you a customer-focused technical professional with a passion for food safety, compliance, and building trusted retailer partnerships? Our client, a leader in the fresh produce sector, is seeking a Technical Account Manager to act as the vital link between customers, commercial teams, and site operations - ensuring world-class standards and seamless delivery.
This role offers the chance to work on high-profile retail accounts, driving standards, innovation, and customer confidence across the supply chain.
Key Responsibilities:
- Act as the customer's technical champion, ensuring compliance with retailer codes of practice, policies, and expectations, while keeping internal teams aligned.
- Lead customer interactions - from site visits, audits, and pre-production trials to head office meetings, conferences, and benchmarking sessions - showcasing technical expertise and professionalism.
- Own key performance metrics (KPIs), driving continuous improvement through effective reporting, data analysis, and collaborative action plans.
- Support new product development and packaging updates, working with NPD and Specifications teams to deliver accurate data, samples, and technical sign-off.
- Investigate and resolve complaints, rejections, and audit findings, using root cause analysis to deliver swift, practical solutions and strengthen customer trust.
- Collaborate with Commercial and Operations teams, presenting one confident, joined-up message that reinforces customer partnerships and brand reputation.
- Champion quality and service improvements, identifying opportunities across the supply chain and driving initiatives that deliver measurable results.
- Lead, mentor, and develop technical staff, building capability, confidence, and a proactive approach within the technical function
What you'll need:
- Experience with managing retailer accounts specifically within food manufacturing
- Own transport and flexibility to travel as per business needs
- Full UK working rights - no visas available
If you believe you have the skills and personality to fit these requirements please either apply via this advert or call Henderson Brown on (phone number removed) for more information.
