Tour Coordinator

Pure Resourcing Solutions

Posted 16 hours ago, valid for a month

Witham, Essex CM82XA, England

Full Time

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Sonic Summary

A travel company near Witham is seeking a customer-oriented tour coordinator who can work well under pressure.
The position requires proven experience in delivering exceptional customer service and the ability to handle inquiries effectively.
Candidates should be proficient in Microsoft applications and capable of using a bespoke IT system.
The role offers a competitive salary, commission, 25 days holiday plus bank holidays, and the option for one day of remote work after probation.
Applicants must have their own transport and ideally possess a calm demeanor to handle emergency situations.

I am looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.Your role as a tour coordinator will be to organise and plan tours, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment please apply today.The details:

Monday to Friday 09:00-17:00
25 days holiday + bank holidays, rises with service
Competitive salary + commission
Team events
1 day work from home after probation

Main Duties:

Establish the details of the enquiry and provide exceptional customer serviceProviding advice to customers, from itinerary’s, to travel, to accommodation
Using a bespoke IT system as well as standard Microsoft applications
Liaising with Travel and Booking Co-ordinators
Ensuring tours are kept within set budgets
Ensuring all paperwork and supporting documentation is sent to clients
Delivering exceptional customer service to ensure the very highest level of satisfaction

Skills needed:

Proven experience and full understanding of delivering exceptional customer service
Ability to resolve problems, work under pressure and meet deadlines
Able to use Microsoft packages
A team player but also able to work alone when needed
Excellent verbal and written communications skills
Calm and constructive approach to emergency situations

Due to the location of the role you will need your own transport to be considered. If you have any questions on this role please contact Helen @ Pure for more information.

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Tour Coordinator

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