Complaints Investigator (Days and Nights)

Location: Witney, Oxfordshire (OX29 0YL)

Shift Pattern: 4 on, 4 off – 7:00 AM to 7:00 PM (Days) and 7:00 PM to 7:00 AM (Nights)

Pay Rate: £15.29 per hour (Days) and £16.49 per hour (Nights)

Contract: Temporary

Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We’re hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.

This is not a customer service position — instead, you will play a vital part in analysing returned medical products, identifying causes of issues, and contributing to ongoing product and process improvements.

• Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.
• Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.
• Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.
• Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.
• New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions.

• IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis.
• Detail-Oriented: Strong focus on accuracy and process compliance.
• Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making.
• Excellent Communication: Able to clearly document findings and collaborate with global colleagues.
• Minimum Education: GCSEs or equivalent in Maths and English.

• Exposure to lab practices, root cause analysis, or regulated environments.
• Familiarity with complaint handling in healthcare, pharma, or diagnostics.

• Full training provided – no prior experience required!
• Work that matters – support the delivery of safe and effective medical devices.
• Career progression opportunities in a growing and supportive team.
• Clean, modern facilities with on-site perks including free parking and subsidised canteen.

• Eligibility to live and work in the UK.
• Ability to provide a 5-year referencing history (employment or alternative activity).

Apply now via this advert