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Job Title: Senior Service Advisor / Workshop Controller
Location: Guildford
Salary: £35,000 + Bonus
Hours: Monday to Friday, 8:00am – 6:00pm | 1 in 3 Saturdays, 8:30am – 12:30pm
We are seeking an experienced and confident Senior Service Advisor / Workshop Controller to join our team in Guildford.
This is a key hybrid role, ideal for someone who thrives both in a customer-facing environment and within the workshop. You’ll act as the vital link between the front-of-house Service Advisors and the Service Manager, ensuring smooth day-to-day operations and outstanding customer service.
About the Role:
As an all-rounder, you'll be responsible for allocating work to technicians efficiently, monitoring workshop progress, and ensuring jobs are completed on time and to the highest standards. At the same time, you’ll be front-of-house, supporting service advisors and dealing directly with customers to deliver a professional and informed experience.
Key Responsibilities:
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Distribute and manage workload across the workshop team
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Monitor job progress, ensuring quality and timely completion
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Liaise between Service Advisors, Technicians, and the Service Manager
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Support front-of-house operations by advising and updating customers
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Help manage job cards, invoicing, and customer follow-ups
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Ensure workshop targets and KPIs are met or exceeded
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Uphold high standards of customer satisfaction and service delivery
What We’re Looking For:
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Previous experience in a similar Senior Service Advisor or Workshop Controller role
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Strong understanding of workshop operations and front-of-house service
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Excellent communication and organisational skills
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Customer-focused with a professional approach
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Ability to work under pressure and multitask effectively
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Experience with Pinnacle DMS would be highly desirable, but not essential
What We Offer:
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Competitive base salary of £35,000
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Performance-related bonus scheme
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Structured working hours with limited weekend commitment
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Supportive and team-focused working environment
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Opportunities for further training and career progression
Apply Today:
If you're a proactive and capable individual who enjoys balancing technical workshop coordination with high-level customer interaction, this is the role for you. Apply now with your CV to Stacey Hunt of ACS Recruitment Consultancy and a short cover letter explaining why you're the right fit.
