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Role: 2nd Line Service Desk Engineer
Role Overview:
As a Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to our clients.
Key Requirements:
- Superb customer service, telephone and client facing skills
- Minimum 3 years previous experience providing IT support across multiple technologies, ideally within an MSP environment
- Previous experience of attending client locations and providing direct, face-to-face support • Knowledge of and experience troubleshooting and supporting the following technologies:
- Windows Server (On-premise and Azure)
- Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint
- Microsoft Exchange platform
- Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere)
- Backup & DR solutions
- Cyber-security technologies and issues (Incident response, EDR, MFA, AV)
- Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers)
- Windows OS, MAC OSX & Microsoft Office issues
- Experience in configuring and supporting mobile devices
- The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc)
- A strong understanding of security products and the cyber threat landscape
- The ability to think ahead to anticipate problems and issues, and provide solutions to them
- Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels
- Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects
- Excellent team player but with the capacity to be strongly self-motivated
- Ability to deal with difficult or demanding situations in a calm and professional manner
- UK driving license highly advantageous
If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their dynamic Service Desk team where you are su
