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We are seeking an experienced Senior IT Support Engineer to join a fantastic international business based in Worcester. The ideal candidate will provide expert technical support and play a key role in maintaining and improving our IT infrastructure. What you'll be doing: Delivering high-level technical support to internal users and clients Troubleshooting and resolving complex hardware, software, and network issues Managing IT incidents and requests to ensure timely resolution Collaborating with IT teams to implement system upgrades and improvements Documenting procedures, system configurations, and troubleshooting guides Providing mentorship and guidance to junior IT support staff What you'll need: Proven experience as an IT Support Engineer or similar technical role Strong knowledge of Windows and/or Linux operating systems Experience with networking concepts, protocols, and troubleshooting Familiarity with common hardware and software environments Excellent problem-solving and communication skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What you'll get in return: Competitive salary and benefits package Opportunity to work with a skilled and supportive team Career development and training opportunities A challenging and rewarding work environment
If you're ready to take the next step in your IT support career, apply now!
