Transport Planner

Transport Planner5 days On- Site 35-37.5K (Salary)Worcester Responsibilities

• Plan and schedule deliveries and collections across the UK to ensure optimal use of fleet and resources.
• Coordinate with warehouse, drivers, customer service, and third-party carriers to meet delivery deadlines.
• Monitor vehicle movements using tracking systems, ensuring efficiency and adherence to time windows.
• Allocate loads to in-house and subcontracted drivers, ensuring compliance with fragile goods handling procedures.
• Prepare and issue driver manifests and route plans.
• Liaise with customers for booking slots, delivery queries, and service updates.
• Ensure legal compliance with transport regulations including driver hours, vehicle maintenance schedules, and health and safety.
• Support the administration and upkeep of rate cards and pricing for transport services.
• Respond to live issues including delays, route changes, or vehicle breakdowns.
• Support continuous improvement initiatives for delivery performance, cost reduction, and customer satisfaction.

Objectives

• Deliver on-time performance targets of >99% for B2B and B2C deliveries.
• Maximise fleet utilisation and minimise empty running.
• Reduce planning errors and rework to <1% of daily manifests.
• Maintain high levels of customer service through accurate planning and communication.
• Ensure full compliance with transport legislation and internal operating procedures.

Lines of Reporting

• Reports directly to: Senior Operations Manager.
• Works closely with: Warehouse Team, Customer Service, Drivers, Admin Team, Subcontractors, and the Senior Management Team.

Expectations

• Maintain a proactive and flexible approach to planning changes and service issues.
• Demonstrate strong problem-solving and decision-making skills under pressure.
• Uphold Stop Start Transport's premium service values in all internal and external interactions.
• Promote safe, legal, and sustainable transport practices.
• Contribute to KPI reviews and operational meetings with clear and accurate data.

Skills and Qualifications

• Proven experience as a Transport Planner or similar role in logistics/transportation (3+ years preferred).
• Strong knowledge of UK road networks, routing systems, and vehicle restrictions.
• Experience using Descartes or similar route planning/optimisation software (knowledge of Descartes is highly beneficial).
• Competent with Microsoft Excel and vehicle tracking tools.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Knowledge of driver hours, WTD, and transport compliance regulations.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.

Salary and Benefits

• Salary: £34,500 - £37,500 per annum (dependent on experience)
• Holiday: 33 days annual leave (including bank holidays)
• Pension: Company pension scheme
• Workplace Benefits:
  • Free on-site parking
  • Company-funded training and upskilling opportunities

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