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Yateley
Electrical engineer
Offshore Field Engineer

Offshore Field Engineer

Certain Advantage

Posted 8 hours ago, valid for 4 hours

Yateley, Hampshire GU46 7LS, England

Full Time

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Sonic Summary

The Offshore Field Engineer position is located near Sandhurst and falls under the Customer Support Group, requiring approximately 120 offshore days per year.
Candidates must have offshore and confined-space work experience, along with a valid offshore survival certification and medical clearance.
The role involves installing, commissioning, servicing, and repairing systems on various platforms, while ensuring compliance with HSE policies and providing real-time updates to clients.
An Electrical or Electronic Engineering qualification is essential, with desirable skills including knowledge of mechanical/hydraulic systems and acoustic systems.
The position offers a competitive salary, though the specific amount is not mentioned in the job description, and requires a strong customer service orientation and technical problem-solving skills.

Offshore Field Engineer – Job SummaryLocation: Near SandhurstDepartment: Customer Support GroupTeam: Customer OperationsReports To: Customer Services ManagerContract: PermanentTravel: Required – approx. 120 offshore days/year - Field duty paidTraining/Certifications Required: Offshore survival, regular medicalsRole Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.Key Responsibilities

Install, commission, service, and repair systems on vessels, rigs, shipyards, and customer sites worldwide.
Ensure compliance with internal and client-specific HSE policies, including use of PPE and safety documentation.
Provide real-time job updates to clients and document activity via CRM and service reports.
Support customers and internal teams (Sales, Engineering, Regional) via phone or digital systems.
Participate in after-hours technical support on a rotational basis ("Support Phone" duty).
Identify potential new service needs or commercial leads through client interaction.

Requirements

Offshore and confined-space work experience.
Valid offshore survival certification and medical clearance.
Skilled in fault diagnosis, test equipment use, and basic electronics (RS232/RS485).
Strong communication, customer engagement, and technical documentation abilities.
Comfortable with CRM tools and digital reporting systems.

QualificationsEssential:

Electrical/Electronic Engineering qualification (Apprenticeship, HNC/HND, or equivalent)

Desirable:

Mechanical/hydraulic systems knowledge
Acoustic systems familiarity
Manual writing experience

Core Competencies

Customer service & care
Quality and attention to detail
Safety and compliance mindset
Technical problem-solving
Adaptability and resilience
Teamwork and clear communication

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