Customer Experience Coordinator

Customer Experience Coordinator / Tenant Liaison Officer
Location: York 
Salary: Up to £35,000 + Car Allowance / Electric Car Option + Benefits

My client is a fast growing, forward thinking business that’s making a real difference in the social housing sector. Despite being a relatively new player in the market, they’ve already achieved an impressive turnover of £140m and secured multiple long term regeneration and decarbonisation contracts across West Yorkshire.

As part of their continued growth, they are now looking to expand their Customer Experience Team to support the delivery of these exciting projects.

About the Role

As a Customer Experience Coordinator (Tenant Liaison Officer), you’ll play a vital role in ensuring residents have a positive experience while improvements are being carried out in their homes. You’ll be the key link between residents, site teams, and the business helping to resolve issues quickly and keeping communication clear and consistent.

Your responsibilities will include:

• Coordinating all aspects of the customer journey, from initial introductions to completion of works

• Visiting residents in their homes to monitor progress and address any concerns swiftly to avoid escalation

• Supporting site managers with activities that impact customer experience

• Investigating and resolving complaints within agreed timescales

• Overcoming challenges such as property access and other social issues

• Identifying opportunities for community engagement and delivering on social value commitments

• Contributing to continuous improvement initiatives across customer-related activities

What We’re Looking For

This role would suit someone who:

• Has experience in customer service, tenant liaison, or resident engagement (ideally within registered providers, housing, construction, or social value projects)

• Is empathetic, approachable, and able to build trust with a diverse range of people

• Can handle complaints effectively while maintaining professionalism

• Thrives in a fast paced environment and enjoys problem-solving

• Holds a full UK driving licence

Package & Benefits

• Basic salary up to £35,000

• Car allowance or electric car option

• Comprehensive benefits package

• The chance to join a business in growth mode with long-term opportunities for progression

If you wish to hear more about this opportunity, please apply with your CV or get in contact with Fabio at Edge Careers