Back to search1st Line Service Desk Support Engineer
Edwards & Pearce
Posted 11 days ago, valid for 4 days
York, East Riding of Yorkshire YO434XA, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- Edwards and Pearce are collaborating with a leading IT and Software provider in East Riding to find experienced 1st Line IT Engineers.
- The role involves providing onsite desk side support for thin client environments, desktops, servers, and network equipment.
- Candidates should have experience with Microsoft Exchange, Office 365, server hardware and software, and network solutions.
- The position offers a salary of £25,000 to £30,000 and requires at least 2 years of relevant experience.
- Benefits include a company pension, laptop, mobile, on-site parking, and potential for hybrid working.
THE ROLE:
It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment.
Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.
This role may require your attendance on the client site(s) supporting customers accessing IT services.
Helping customers solve technical issues with their computers (hardware and software)
Liaising directly with end users to resolve any problems.
Logging technical support requests over the telephone, face to face or by email
Using remote control tools and technologies to assist end users' as required
Documenting systems and procedures as implemented for and on behalf of our customers
THE CANDIDATE:
Microsoft Exchange and Office 365
Server Hardware and Software
Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripherals
You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.
BENEFITS:
Company Pension, Laptop, Mobile, On-site parking, potential Hybrid working.
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
