- Provide 2nd/3rd line support for core IT infrastructure.
- Support and maintain Microsoft Server environments, VMware, and SANs.
- Contribute to cloud migration tasks and integrations (Azure, SaaS platforms).
- Deliver technical fixes and contribute to broader security uplift projects as directed.
- Collaborate with wider IT team and contribute to project-based workstreams.
- Contribute to the service desk function across both BAU and project-based work.
- Provide clear documentation and deliver end-user training where required.
- Proven 2nd/3rd line technical support experience within a medium-to-large environment.
- Proven background with Microsoft Server, Active Directory, SQL, and Microsoft 365.
- Strong troubleshooting capability across server, network, and user environments.
- Exposure to both on-premise and cloud-based environments.
- A self-motivated, proactive team player with a strong sense of ownership.
- Comfortable in lean, multi-hat roles.
- Manufacturing/production site experience is a bonus.