Back to search2nd Line Service Desk Support Engineer
Edwards & Pearce
Posted 11 days ago, valid for 3 days
York, East Riding of Yorkshire YO434XA, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- Edwards and Pearce is collaborating with a leading IT and Software provider in East Riding to find experienced 2nd Line Support Engineers.
- The role involves resolving IT issues, maintaining software and equipment, and providing desktop and remote support using a Helpdesk ticket system.
- Candidates should have previous experience in a similar role, with strong knowledge of network connectivity and troubleshooting skills.
- The position requires a commitment to confidentiality, attention to detail, and the ability to manage multiple priorities effectively.
- The salary for this position is competitive, and candidates should have at least 2 years of relevant experience.
THE ROLE:
You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions.
Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
Liaising with Support to get issues fixed.
Configuring, installing and supporting any client hardware and software.
Configuring, installing required devices.
Processing new and leaver accounts.
Managing, assessing, and reporting on project activities to meet deadlines.
Focus on solving customers problems, striving to understand their needs.
THE CANDIDATE:
Previous experience in a similar role with a good level of application and network support.
Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
Robust troubleshooting and strong analytical skills.
High degree of personal integrity with a commitment to confidentiality.
Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player.
Strong attention to detail is required.
THE BENEFITS:
Company Pension, Laptop, Mobile, On-site parking
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
