Repair and Sales Supervisor- Woodward- Now Hiring- Summer 2026!

JOB SUMMARY 

 The Repair and Sales Supervisor reports to the Retail Manager and is responsible for supervising operations of our Pro Shop and Camp Store merchandise locations, which includes our Rental and Custom Station programs. This position will play an integral part in maintaining our rental fleet and managing inventory. The Repair and Sales Supervisor should have strong action sports equipment repair and service. 

WHAT'S IN IT FOR YOU? 

• Summer Season: 3 Meals Daily and Employee Housing Available.  

• Access to our world-class facilities. You will work and play in the same innovative environments as professional and Olympic athletes. 

• Discounts on food, retail and gear.  

• Career Development and growth opportunities here and at our facilities across the globe. 

• A connection with people who share the same passions and embrace each other’s unique and individual styles.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide the highest level of guest service to internal and external guests, focusing on product knowledge, guest service, and engagement. 

• Always ensure an enthusiastic and professional level of customer service. 

• Ability to adapt to a rapidly changing environment and learn new skills. 

• Knowledgeable and skilled in retail sales and operations. Ability to utilize a POS system and software. 

• Skilled with knowledge and ability to repair action sports equipment. Service campers and guests equipment to ensure their ability to continue riding all parks/facilities. This includes BMX bikes, mountain bikes, skateboards, and scooters. 

• Mentor campers by educating them about their sport as well as equipment maintenance. Set a positive example and be a role model. 

• Oversee our Custom Station and Rental programs, this includes but is not limited to – Working with campers and guests to be fitted with the correct rental equipment, servicing the rental fleet, manage equipment inventory, facilitate safety inspections, track repairs, maintain our Custom Station equipment and inventory, work with campers to design and create a variety of custom personal keepsakes, etc. 

• Supervise and hold retail staff accountable in day to day operations and expectations. 

• Train and motivate staff members to achieve goals and perform to the best of their abilities. This includes and is not limited to - action sports hard good product knowledge, equipment repair skills, and ensuring strong customer service excellence. 

• Effectively plan and manage staff adjusting to high and low traffic periods. 

• Implementing merchandising strategies and other techniques to drive sales. 

• Oversee retail inventory, tagging/pricing, counting and recording inventory, and appropriate purchasing procedures needed for purchasing and recording sales. Responsible for timely back stock replenishments and re-orders.     

• Responsible for overall appearance of store and product presentation. Ensure strong execution of visual directives as provided as well as pro-active changes as informed by traffic flow and/or operational pivots mid-season. 

• Ability to operate in a fast-paced environment. 

• Carry out safety protocols & processes ensuring safety of all campers, guests and staff. 

• Carry out the Woodward Guest Services standards – Be Safe, Be Friendly, Be Helpful, Be Proud. 

• Other duties as assigned. 

SUPERVISORY RESPONSIBILITIES 

• +/- 5 Employees 

• +/- 10-20 Campers 

KEY SKILLS AND COMPETENCIES 

• Ability to project manage and prioritize multiple tasks at the same time.  

• Develop a mindset to always help or cross train with all staff and departments.  

• Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.  

• Is creative. Can conceptualize ideas. Can think "outside the box". Has the ability to implement ideas.  

• Ability to remain calm under pressure and meet deadlines.    

• Ability to work in a fast-paced environment with moderate supervision, agile, and able to pivot quickly.   

• Exhibits initiative, responsibility, and accountability. 

• Strong attention to detail.   

• Comfortable handling confidential information.   

•  Ability to work in a fast-paced environment with moderate supervision, agile, and able to pivot quickly.   

• Ability to project manage and prioritize multiple tasks at the same time.  

• Comfortability in interacting with kids aged 7-17. 

QUALIFICATIONS 

Required Qualifications 

• 1+ Years Equipment Repair Experience (BMX Bike, MTB Bike, Scooter, Skate, Rollerskate, etc.) 

• Customer service experience. 

• Retail operations experience. 

• Knowledge of merchandising techniques. 

• Ability to utilize a POS system and software. 

• Basic computer skills. 

• Proven ability to collaborate well across functions and departments, to work as part of a team.  

• Provide work related references upon request.  

• Employment in this position is contingent upon successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position  and federal background screening via FBI fingerprinting 

Preferred Qualifications: 

• 2+ Years Bike Repair Experience 

• High school degree or equivalent preferred   

• Experience in a supervisory role. 

• Experience in leadership 

• Experience working in a camp environment is preferred.   

PRE-REQUISITES 

Must have or be able to obtain the following prior to starting work: 

Woodward will supply information to assist you in obtaining these if needed.  

• Mandated Reporter Training Certificate 

• Safesport Training Certificate 

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS 

• Physical Capabilities: bend, twist, push, pull, stand, lift 50 lbs.   

• Must be comfortable working in an outdoor and indoor all-season environment.   

• Adhere to all workplace safety practices, expectations, and guidelines.   

• Primary on-site work location: Woodward, PA 

PREFERRED COMMITMENT 

• Preferred Commitment: May 18th – August 15th 2026