Applications Support Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This position is for Level-3 Application Support Lead for Base24 ATM and POS Environment to provide support for production issues

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Act as L3 Team lead, single point of contact for delivery coordination
• Coordinate with all stakeholders
• Close coordination with L2, Development and testing team required
• Tracking, Monitoring and Status Reporting of activities
• Mentor team members
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

• Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required

Required Qualifications

• Candidate must have strong Base24 coding experience
• Strong communication skills
• Hands-on experience on Base24, ATM with sound knowledge of ATM and POS Transaction processing.
• Hands-on experience on TAL, COBOL, C programming.
• Experience of TSS and Goldengate is mandatory.
• Knowledge of message structure (NDC, STM, PSTM and ISO8583)
• Must have ISO 8583 messaging formats knowledge
• HP Non-Stop platform experience. 

• Willingness to provide on-call rotational support, including off-hours support during weeknights and weekends on a regular basis and on holidays as required

Desired Qualifications:

• Bachelors degree in Technology or related field
• Knowledge of RMS
• Knowledge of Agile and Waterfall process

Skills:

• Collaboration
• Influence
• Production Support
• Solution Design
• Analytical Thinking
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Solution Delivery Process

Shift:

Hours Per Week: