Client Experience Partner

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Must currently reside in the Atlanta metro area.

The Client Experience Partner serves as the primary point of contact and support resource for assigned employer groups, ensuring seamless administration of core and voluntary benefit programs. This role is responsible for delivering exceptional customer service, managing benefit inquiries, and supporting day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution. The Service Coordinator works closely with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations.

Technical Skills and Requirements

• Bachelor’s degree in Business, Human Resources, or a related field preferred; equivalent experience considered.

• Life and Health Insurance license

• 3-5 years of experience in benefits administration, insurance services, HR, or customer service role involving complex processes.

• Strong understanding of employer-sponsored benefit programs and related regulations (e.g., COBRA, FMLA, ACA) preferred.

• Excellent communication, interpersonal, and problem-solving skills.

• High attention to detail with strong organizational and multitasking abilities.

• Proficiency with benefits administration software, HRIS systems, and Microsoft Office applications.

• Customer-focused mindset

• Professional communication

• Analytical thinking

• Adaptability and time management

• Collaboration 

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