Manager Comprehensive Career Services

The Manager of Comprehensive Career Services provides leadership, oversight, and continuous quality improvement for Cape Abilities' Comprehensive Career Services program, including both Employment Services and Transition Services funded through MassAbility. The Manager is responsible for ensuring high-quality, person-centered services that prepare individuals with disabilities for competitive integrated employment while maintaining compliance with all contract requirements and performance measures.

The Manager supervises Employment Services and Transition Services staff, oversees referrals and service delivery, develops employer and community partnerships, monitors program outcomes, and serves as the primary liaison with MassAbility.

Essential Responsibilities

Program Leadership

· Provide day-to-day leadership of Comprehensive Career Services.

· Ensure services align with MassAbility requirements and evidence-based employment practices.

· Develop and implement program policies and procedures.

· Monitor contract compliance, quality assurance, and performance outcomes.

· Lead continuous quality improvement initiatives.

Employment Services Oversight

Oversee delivery of:

· Job Development & Placement

· Job Search Supports

· Work Experiences

· Job Coaching

Ensure services remain individualized, person-centered, and outcome-focused.

Transition Services Oversight

Provide supervision and strategic oversight of:

· Youth Career Camps

· Single-topic Transition Trainings

· Work-Based Learning Experiences

Support implementation of all required Workforce Innovation and Opportunity Act (WIOA) Pre-Employment Transition Services.

· Lead Transition Services Specialist in Marketing and recruitment of job-seekers.

Staff Supervision

Supervise:

· Transition Services Specialist, Employment Specialist and job coaches working with people on MassAbility contracts.

Responsibilities include:

· Coaching

· Performance management

· Scheduling

· Training

· Professional development

· Workload management

Referral & Service Coordination

· Oversee referral intake and assignment.

· Collaborate with MassAbility Counselors and Job Placement Specialists.

· Participate in Integrated Resource Team meetings.

· Ensure timely initiation of services.

· Monitor participant engagement and retention.

Employer & Community Partnerships

· Develop and maintain partnerships with businesses, chambers of commerce, workforce organizations, schools, community agencies and state agencies.

· Expand opportunities for competitive integrated employment and work-based learning.

Performance & Compliance

Monitor:

· Service utilization

· Referral response times

· Employment outcomes

· 30-day and 90-day retention

· Participant satisfaction

· Provider Portal documentation

· Billing and reporting accuracy

Prepare required reports for MassAbility and agency leadership.

Family & Stakeholder Engagement

Promote meaningful family involvement while encouraging participant choice and self-determination.

COMPETENCIES

· Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.

· Total Quality Management: Is dedicated to providing the highest quality services, which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.

· Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

· Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

· Integrity and Trust: Is respectful, truthful, and transparent; keeps confidence; takes ownership and responsibility for decisions and outcomes.

· Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.

· Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

· Bachelor's degree in Rehabilitation Counseling, Human Services, Special Education, Business, Social Work or related field (Master's preferred)

· Minimum five years of progressively responsible experience in vocational rehabilitation, workforce development, transition services or employment services

· Supervisory experience preferred

· Proficiency in Microsoft Office and electronic data management systems, including spreadsheet skills, with the ability to monitor contract performance, track outcomes, prepare reports, and ensure accurate documentation and compliance with funding requirements.

· Knowledge of WIOA, Vocational Rehabilitation, Competitive Integrated Employment and disability employment best practices

· Excellent organizational, leadership and relationship-building skills

SUPERVISORY RESPONSIBILITY

· Supervises the work of Transition Specialist and Employment Specialist.