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- Operates computer system in all assigned functions including maintenance and troubleshooting.
- Assists in the processing of patient tissue specimens.
- Admits patients and accessions specimen data.
- Transcribes dictation on specimens and reviews for accuracy.
- Prepares specimens for shipment to intra-system sites, reference labs and other institutions; compiles necessary support documentation; makes necessary arrangements for transportation.
- Performs secretarial and receptionist services for the Laboratory Department including, but not limited to: typing, computer operations Scanning, faxing, operation of labeling devices, answering telephones and properly routing messages, while demonstrating positive customer service.
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients.
- Maintains work benches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
- Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
- Performs other work related duties and activities as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.
- Ability to read, write and communicate in English.
- Associate's degree in Medical Secretarial Science or related field.
- Four years of recent (within the last 7 years) experience as a Medical Secretary or 2 years recent (within the last 3 years) experience as a Pathology Secretary.
- Typing skills of 60 words per minute as demonstrated by a timed test.
- Transcription skills as demonstrated by successful passage of transcription test.
- Demonstrates proficiency in Microsoft office suite (i.e. word, excel, outlook, etc).
- Demonstration of effective interpersonal communication skills.
- Successful completion of a customer service class within 1 year of taking position.
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