Customer Service Representative

Overview

Looking to TRADE UP to a better opportunity? Efficient Systems is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.  

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

· Uncapped Pay Potential

· Medical, Prescription, Dental, Vision Insurance

· Disability and Term Life Insurance

· Matching 401(k)

· On-going training & development and growth opportunities

· Paid Holidays

· Paid Time Off (PTO)

What you will do:

· Manage incoming calls from customers

· Schedule and manage customer estimates

· Identify and assess customers’ needs to achieve full satisfaction of work provided

· Manage customer and technician schedules

· Renew and manage maintenance agreements

· Build relationships with customers and provide top-level service and support

· Maintain accurate and detailed records of customer needs, requests, and tasks performed

· Appropriately handle and de-escalate customer complaints and concerns

Who you are:

· 1+ years of call center or customer support experience preferred

· Experience with MS Office products preferred

· Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

We are an Equal Employment Opportunity Employer.

Job Type: Full-time

Salary: $14.00-$18.00/hour

Ability to commute/relocate:

· Beaumont, TX: Reliably commute or planning to relocate before starting work (Required)