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*Receives orders from physician offices and confirms that all patient demographics are accurate, that the order contains all required information and meets department protocols, and utilizes knowledge of medical terminology to confirm diagnosis codes provided on the order.
*Use provided software, web access, and telephone, verifies insurance with specific regard to services ordered.
*Determines financial responsibility when applicable and communicates financial responsibility to patients. Collects upfront payments when applicable.
*Determines authorization requirements and ensures that all appropriate authorizations are on file and accurate before service.
*Ensures that all demographic and financial information is entered correctly in HIS and other applicable software.
*Communicates actual or potential problems regarding verification, scheduling, financial counseling, or patient satisfaction to direct supervisor.
Requirements
- 2-3 years of related experience in insurance verification, and scheduling diagnostic testing and surgery.
- High School Diploma or higher.
- 2 years of Medical Office experience in a doctor's office or hospital.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and accuracy in data entry.
- Must be able to pass a pre-employment drug screen and background check.
- Must be able to obtain your immunization records.
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