Financial Counselor

The Staff Pad has partnered with Blue Ridge Medical Center in Blue Ridge, Georgia to find a skilled and compassionate Financial Counselor to join their Patient Access team.

In this role, the Financial Counselor will play a key part in supporting patients through the financial aspects of their care. This includes meeting with self-pay patients, reviewing Charity Care and Sliding Fee applications, setting up payment plans, and working directly with insurance companies, billing vendors, and collection agencies. The ideal candidate is empathetic, detail-oriented, and comfortable working in a fast-paced hospital setting.

Key Responsibilities:

• Initiate contact with self-pay patients to discuss financial options and payment plans
  

• Perform financial analysis on accounts for charity and sliding scale approvals
  

• Assist patients in completing applications for financial assistance
  

• Verify insurance for MVA and workers' compensation cases
  

• Visit inpatients and ER patients to discuss billing options
  

• Answer patient billing inquiries and coordinate with billing companies
  

• Maintain strong communication with registration, scheduling, and external vendors
  

• Support collections efforts and maintain detailed call logs
  

• Cross-train in Registration and Scheduling as needed
  

Qualifications:

• High school diploma or equivalent required
  

• Minimum 2 years’ experience in a hospital or healthcare setting preferred
  

• Prior collections or financial counseling experience is strongly preferred
  

• Strong customer service and communication skills
  

• Ability to work under pressure and manage sensitive situations with professionalism
  

• Familiarity with ACA guidelines and Presumptive Eligibility certifications is a plus