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Call Center Customer Support Associate

Crew Carwash
Posted 17 days ago, valid for a month
Location

Carmel, IN 46082, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Crew Carwash is seeking a Customer Support Specialist to join their team, emphasizing their commitment to creating smiles and lifetime customers.
  • The role requires candidates to have at least 1 year of customer service experience and offers a salary of $16-$18 per hour.
  • Employees enjoy benefits such as paid time off, free car washes, health insurance, a 401K with company match, and daily pay options.
  • Key responsibilities include responding to customer inquiries, resolving issues, and acting as the voice for customers to management.
  • The work schedule primarily consists of Monday to Friday with some weekend rotation, aligning with Crew's value of safety and customer satisfaction.

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.”  You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

 

Crew’s commitments to you: 

  • Paid Time Off + 6 paid holidays each year
  • Free carwashes, naturally
  • Group health, dental, and vision
  • 401K with company match
  • Daily pay options available at no cost to you
  • Tuition reimbursement
  • Recognition and appreciation events
The following responsibilities outline critical aspects of the Customer Support Specialist: 
  • Smile!
  • Live our #1 Value of Safety
  • WOW! Customers
  • Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
  • Research and resolve customer issues and follow up when necessary and appropriate
  • Fulfill requests for information and maintain account changes
  • Process customer comments and feedback
  • Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
  • Work week is primarily Monday-Friday but will include a weekend rotation

We're really in the people business, we just happen to wash cars!

 



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