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Call Center Customer Support Associate

Crew Carwash
Posted a month ago, valid for 15 days
Location

Carmel, IN, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Crew Carwash is seeking a Customer Support Specialist to join their team, emphasizing their mission to 'Create Smiles and Lifetime Customers.'
  • The position offers a competitive salary and requires at least one year of experience in customer service or a related field.
  • Employees enjoy benefits such as paid time off, free car washes, group health insurance, and a 401K with company match.
  • Responsibilities include responding to customer inquiries, resolving issues, and maintaining communication with customers and internal teams.
  • The work schedule is primarily Monday to Friday, with some weekend shifts required, as the company values a strong customer service focus.

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.”  You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

 

Crew’s commitments to you: 

  • Paid Time Off + 6 paid holidays each year
  • Free carwashes, naturally
  • Group health, dental, and vision
  • 401K with company match
  • Daily pay options available at no cost to you
  • Tuition reimbursement
  • Recognition and appreciation events
The following responsibilities outline critical aspects of the Customer Support Specialist: 
  • Smile!
  • Live our #1 Value of Safety
  • WOW! Customers
  • Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
  • Research and resolve customer issues and follow up when necessary and appropriate
  • Fulfill requests for information and maintain account changes
  • Process customer comments and feedback
  • Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
  • Work week is primarily Monday-Friday but will include a weekend rotation

We're really in the people business, we just happen to wash cars!

 



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