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Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job description:
This isn't a front desk job. It's a hospitality and sales career.
At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they're escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins.
We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference.
About This Role
As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it.
This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout.
What You'll Actually Do
- Open and close the spa, ensuring everything is perfect for guests and the next shift
- Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)
- Book appointments, recommend services, and help guests find exactly what they need
- Suggest enhancements and retail products that genuinely improve the guest experience
- Handle guest concerns and complaints with grace, turning problems into loyalty
- Support and guide newer front desk team members during your shifts
- Keep the front of house running smoothly when management isn't on-site
Compensation & Benefits
- $18-25/hour based on experience
- 5% commission on retail sales when you hit your targets
- $5 bonus per enhancement sold (once you hit 10 per month)
- Complimentary spa services
- Product discounts
- Paid training
- Clear path to management for high performers
You're a Great Fit If...
- You genuinely enjoy making people feel special and taken care of
- You see sales as helping people find what they need, not pushing products
- You take ownership and solve problems without waiting to be told what to do
- You're comfortable leading a shift and supporting less experienced team members
- Details matter to you, and you follow through on the little things
- You've worked in hospitality, retail, or customer service and want something better
You Might Not Be a Good Fit If:
- You think recommending products or services is "pushy"
- You prefer working alone without constant guest interaction
- You can't work weekends or occasional holidays
- Following scripts and protocols feels restrictive to you
- You're looking for a quiet desk job where you can zone out
Requirements
- 2+ years in hospitality, retail, or customer service
- Previous key holder, shift lead, or opening/closing experience
- Comfortable with point-of-sale systems and handling payments
- Available for full-time hours including weekends
- Reliable transportation to our location
Nice to Have (Not Required)
- Experience in spa, salon, or wellness industry
- Knowledge of skincare products and services
- Experience training or mentoring others
How to Apply
Submit your resume to careers.woodhouseindy@gmail.com and a brief cover letter that tells us:
- A time you turned a frustrated customer into a loyal one. What happened and what did you do?
- Why hospitality, not just any job? What draws you to this work?
- Which location(s) work for you and your availability for opening/closing shifts.
About Woodhouse Day Spa
For 19 years, Woodhouse Day Spa has been providing luxury spa experiences to the Indianapolis area. We've built our reputation on attention to detail, exceptional service, and creating an environment where both guests and team members thrive. Our experienced leadership team is committed to developing talent from within, and many of our managers started at the front desk.
- We're looking for people who want to build a career, not just fill a position.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Sales: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Carmel, IN 46032 (Required)
Work Location: In person
Learn more about this Employer on their Career Site
