Inside Sales Associate

Job DetailsJob Location: Charlotte Branch - Charlotte, NC 28269Position Type: Full TimeTravel Percentage: NegligibleJob Shift: Monday - Friday - Day ShiftInside Sales Associate Conklin Metal Industries – Charlotte, NC Location: 2111 Distribution Center Drive Charlotte, NC 28269 Build Relationships. Drive Sales. Grow Your Career. Conklin Metal Industries is looking for a driven, relationship-focused Inside Sales Associate to join our growing Charlotte branch team. This role is perfect for someone who enjoys working with customers, solving problems, and driving sales results in a fast-paced environment. You will work closely with Territory Managers and customers to deliver exceptional service while identifying opportunities to grow business and strengthen relationships. If you enjoy winning business, helping customers succeed, and being part of a high-energy team, this is a great opportunity to build a long-term sales career. About Conklin Metal Industries Founded in 1874, Conklin Metal Industries is a fourth-generation, family-owned distributor of sheet metal, HVAC, and duct fabrication supplies. With 17 branches across the Southeast, we partner with HVAC contractors, mechanical contractors, and fabricators to provide the products and expertise they need to succeed. At Conklin, our culture is built around integrity, initiative, communication, and creating fans. We invest in our people and believe great relationships drive great business. What You’ll Do As an Inside Sales Associate, you will be a key contributor to the branch’s success by supporting customers and driving daily sales activity. Responsibilities include: • Supporting Territory Managers with quotes, order entry, and product sourcing • Handling inbound customer sales via phone, email, and walk-in customers • Building strong relationships by delivering fast, knowledgeable customer service • Making outbound calls to existing customers to support sales and delivery schedules • Identifying opportunities to grow customer accounts and increase sales • Serving as a product resource and trusted advisor to customers • Coordinating communication between customers, sales, and the branch team • Assisting with new customer setup and onboarding • Monitoring customer buying patterns and identifying sales opportunities • Partnering with inventory and purchasing teams to ensure product availability • Supporting new product setup and item maintenance • Working cross-functionally with credit and internal teams to support customers What the Role Looks Like This position is primarily based in a business-casual office environment, with regular interaction in the warehouse and with customers. You will use systems including: • Prophet 21 (P21) ERP system • Microsoft Outlook, Excel, and other Office tools • Phone and email communication with customers and internal teams The role is ideal for someone who enjoys fast decision-making, problem solving, and building strong customer relationships. What We’re Looking For We’re looking for someone who is customer-focused, energetic, and sales-driven. Preferred qualifications include: • Strong communication and relationship-building skills • A sales mindset with the ability to identify opportunities and grow accounts • Ability to thrive in a fast-paced, team-oriented environment • Strong organization and multitasking skills • High attention to detail and accuracy in order entry • Proficiency in Microsoft Office (Outlook, Excel, Word) • Experience with ERP systems (Prophet 21 preferred) • Willingness to jump in and support the team wherever needed Schedule Monday – Friday Day Shift: Monday-Thursday 7AM-4PM; Friday - 7AM-2PM Why Join Conklin Metal Industries? • 150+ year-old family-owned company with strong stability • A team culture focused on relationships and results • Opportunities to grow into Outside Sales or leadership roles • Exposure to a wide range of customers and products • A company where your contributions truly make an impact At Conklin, we believe great people build great businesses — and we’re committed to helping our team members grow and succeed. Additional Information This job description is not intended to be all-inclusive. Employees may be asked to perform other duties as needed. Conklin Metal Industries is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status.