IT Operations Manager

Manager to oversee the strategy, implementation and maintenance of IT operations. Responsibilities will include:

• Finance and Budget: Lead IT budget management including budget creation, operational and capital tracking, invoice posting, invoice coding, weekly and monthly reporting, etc.
• Cloud Financial Operations: Lead cloud financial operations strategy and provide oversight of monitoring cloud spend.
• IT Business Continuity: Advance IT business continuity planning and disaster recovery efforts.
• Process and Policy Management: Develop and maintain department policies, processes and standard operating procedures. Provide internal training to department and impacted end users.
• Vendor and Contract Management: Lead vendor management and software license and IT access management program.
• Change Control: Lead of IT Change Advisory Board.
• Audit Management: Participate in internal and external audits; oversee and coordinate responses to audit requests.
• Value Strategy: Monitor compliance with IT performance management. Prepare reports of department activities, tasks, and monitor operational metrics including compliance with policies, regulations, and customer requirements and service level agreements. Coordinate department LEM reporting.
• IT Survey Coordination: Leads survey coordination and facilitation (Epic, Chime, AHA, etc.)
• Stay up to date on evolving threats, technologies, and solutions.
• Collaborate with other departments to ensure IT strategy aligns to business goals.
• Escalate and resolve issues in a timely manner.
• Identify and manage operational risk.
  
  Job Requirements:
  
  Bachelor's Degree in Computer Science; Information Systems or other related field 
  Equivalent experience accepted in lieu of degree
  Revenue cycle information system knowledge including registration 
  HIM 
  Scheduling 
  Physician billing 
  Hospital billing in integrated delivery system
  5-7 years experience Information Systems Revenue Cycle, Customer relationship management including Management, Physicians and Vendors
  2-3 years experience Management Healthcare 
  
  Job Responsibilities:
  
  Manages day to day operations of revenue cycle information system team based on priorities established with key customers
  Partners with key hospital and physician customers to develop day to day operational priorities and larger strategic and operational projects 
  Manages IS projects that support strategic and operational priorities of customers
  Develops strong working relationships with other information system departments
  
  Other Job-Related Information:
  
  Direct Report FTEs = 20-29
  
  Working Conditions:
  
  Climbing - Rarely
  Concentrating - Consistently
  Continous Learning - Consistently
  Hearing: Conversation - Rarely
  Interpersonal Communication - Consistently
  Kneeling - Rarely
  Lifting <10 Lbs - Rarely
  Lifting 50+ Lbs - Rarely
  Lifting 11-50 Lbs - Rarely
  Pulling - Rarely
  Pushing - Rarely
  Reaching - Rarely
  Reading - Consistently
  Sitting - Frequently
  Standing - Occasionally
  Stooping - Rarely
  Thinking/Reasoning - Consistently
  Use of Hands - Frequently
  Color Vision - Rarely
  Walking - Frequently
  
  Leadership Performance Standards
  
  TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: 
  
  Achievement of Annual Pillar Goals: 
  1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance 
  
  Leadership Competencies: 
  TriHealth Way of Leading 
  TriHealth Way of Serving 
  Transformation Change 
  Drive for Results 
  Build Organizational Talent
  
  Leadership Tactics: 
  Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
  Regularly Round on Team Members, using questions from the rounding log. 
  - 25 or fewer team members = monthly 
  - 26-50 team members = every other month 
  - 51+ (and optional team members) = quarterly 
  
  Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. 
  
  Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). 
  
  Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.