Customer Service Representative

Customer Service Representative (CSR)

LOCATION

200 E Main St

PO Box 66

Collinsville, Okla. 74021

HOURS

Full Time

8:00 a.m. to 5:00 p.m. M-F

Saturdays as scheduled

POSITION SUMMARY

Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for the opening of new accounts

Utilize Connections and the On-boarding process to grow customer relationships

Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.

Responsible for maintaining legal documents

Promote BancFirst services through cross selling banking products to new and existing clientele

Extraordinary customer service at all times

Perform other job related duties and projects as assigned 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks

Previous banking experience and/or customer service experience in related field preferred

Knowledge of policies and procedures as well as federal guidelines

Ability to acquire an understanding of BancFirst products and services

Proficient in computer usage, strong knowledge of Microsoft Office

Able to communicate professionally both verbally and in writing

Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner

Must be flexible and able to work additional hours when crucial to the branch environment

Critical thinking skills

Work well under stress and deadlines while managing multiple tasks

Must demonstrate a business professional image and demeanor at all times 

Attendance and punctuality is an essential function of the job

PREFERRED SKILLS 

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS 

Constant use of computer screens 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear 

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching 

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion 

Ability to lift and/or move and carry 10 pounds 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
 EOE - BancFirst is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.