Digital Dentistry Support Technician

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNowUrgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

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As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Digital Dentistry Support Technician.

Job Summary:

As a Support technician for Imaging Modality Digital Dentistry Support you will interact with over 1200 Practices under the Aspen Dental and Clear choice Implant Center brands, providing over the phone, remote support for Digital Dentistry Technology.  Topics include Intraoral Scanning, 3D Printing, Appliance and Prosthetic design software and clinical diagnostic software. Technicians will work from a ticketing queue. Assigning cases based on priority and impact as well as participating in hardware preparation, software and hardware deployments, and implementation projects

Responsibilities:

• Provide over the phone/remote technical support to users by helping with hardware and software issues and answering questions.

• Troubleshoot and diagnose technical issues with intraoral scanning, 3d printing, and associated software and platforms

• Research and apply solutions to presented issues in a timely manner

• Provide step-by-step guidance for workflows and processes

• Facilitate 3rd party vendor partner support escalations with field offices.

• Coordinate remote field technicians to perform installations and services

• Produce accurate and reproducible issue and solution documentation within a centralized ticketing system

• Participate in Educational activities and device/technology/role specific trainings.

• Other duties as required.

Core Competencies:

• Comfortable working in fast paced, dynamic, large Healthcare Service Organization environment.

• Excellent written and verbal communication skills.

• Strong IT computing and networking support background

• Strong Customer Service, Communication, and Documentation skillset

• Ability to lift 50lbs.

• Knowledge of X-Ray and other medical imaging concepts.

• Knowledge of 3d Printing and additive manufacturing concepts

• Understanding of medical and anatomical vocabulary

• Perform remote based repair and troubleshooting of imaging equipment and PC equipment.

• Strong Windows 10, 11 troubleshooting and support skillset.

• Strong Computer Hardware experience

• Understanding of Networking and Computer infrastructure concepts

Education:

• High School Diploma or GED.

• Preferred:

• BS in Electrical Engineering, Computer Science, Computer Information Systems, or another related field. Or 5 years’ experience in related field.