Student Accounts Coordinator

QUALIFICATIONS:

Education, Experience and Training:

• Bachelor’s in related discipline preferred or equivalent experience preferred.
• Associate’s Degree or equivalent experience required.
• Minimum 4 years related experience including customer service and high-level administrative or office management experience required.

Knowledge, Skills, Ability:

• Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities.
• Ability to work in a fast-paced environment.
• Knowledge and ability to use Microsoft programs efficiently at an intermediate level for Word and Excel specifically. 
• Website management a plus.
• Competent to learn and utilize multiple information systems.
• Strong interpersonal skills and good negotiation skills to manage dispute resolution.
• Ability to appropriately handle confidential information.

ESSENTIAL FUNCTIONS:

• Coordinate timely communication to accurately provide account details, due dates, and documentation required.
• Provide positive, courteous and complete verbal and written responses to inquiries from customers; students, parents, internal departmental offices, and team members.
• Documents communications and account contacts using departmental software and scanning processes.
• Collaborates and strategizes with team members and supervisor to solve, streamline and strengthen internal processes.
• Helps to manage monthly payment plans on account assignment, assessing accuracy of plan set-up, monitoring timely installments, and closing plans appropriately.
• Assists in other office functions as needed during high volume periods.

SUPERVISORY RESPONSIBILITIES:

NONE

ACCOUNTABILITY:

• Report directly to the Associate VP of Student Accounts.

For more information about this position, please contact Megan Inch, Associate VP for Student Accounts and Financial Planning at minch@highpoint.edu