Student Accounts Coordinator

QUALIFICATIONS:

Education, Experience and Training:

• Bachelor’s in related discipline preferred or equivalent experience preferred.
• Associate’s Degree or equivalent experience required.
• Minimum 4 years related experience including customer service and high-level administrative or office management experience required.

Knowledge, Skills, Ability:

• Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities.
• Ability to work in a fast-paced environment.
• Knowledge and ability to use Microsoft programs efficiently at an intermediate level for Word and Excel specifically. 
• Website management a plus.
• Competent to learn and utilize multiple information systems.
• Strong interpersonal skills and good negotiation skills to manage dispute resolution.
• Ability to appropriately handle confidential information.

ESSENTIAL FUNCTIONS:

• Coordinates timely communication to accurately provide account details, due dates, and documentation required.
• Provides positive, courteous and complete verbal and written responses to inquiries from customers; students, parents, internal departmental offices, and team members.
• Documents communications and account contacts using departmental software and scanning processes.
• Collaborates and strategizes with team members and supervisor to solve, streamline and strengthen internal processes.
• Helps to manage monthly payment plans on account assignment, assessing accuracy of plan set-up, monitoring timely installments, and closing plans appropriately.
• Assists in other office functions as needed during high volume periods.

SUPERVISORY RESPONSIBILITIES:

NONE

ACCOUNTABILITY:

• Report directly to the Associate VP of Student Accounts.

For more information about this position, please contact Megan Inch, Associate Vice President for Student Accounts and Student Financial Planning at minch@highpoint.edu