Performing Arts Front of House Manager and Administrative Support

QUALIFICATIONS:

Education:

• Bachelor's Degree in Communications, Marketing, Arts Administration, Event Management,
• or 5 plus years of equivalent experience.

Required Knowledge, Skills and Training:

• Event Management: experience with ticket management software and box office management.
• University Environment: experience working in a university setting or experience working with students.
• Technical Proficiency: advanced skills in Microsoft Office Suite (Word, Excel, Teams, and Outlook).
• Collaboration and Teamwork: strong interpersonal and organizational skills (workflow, coordinate activities, multi-task, and prioritize workload); commitment to the well-being of students, faculty, and staff at High Point University.
• Communication: excellent writing, editing, and customer service abilities.
• Problem-Solving: ability to address issues and operational challenges effectively for a range of stakeholders.

Highly Desired Knowledge, Skills and Training:

• Design Skills: Graphic design experience preferred with focus on print materials and promotional content; advanced skills in Adobe Creative Suite (Photoshop, InDesign, Acrobat), and Wordpress.

ESSENTIAL FUNCTIONS:

Event Operations

• House Management: Attend all mainstage music, theater, and dance productions as house manager; oversee patron check-in and venue closure
• Staffing Coordination: Recruit, hire, and manage student ushers and front-of-house staff for all events
• Venue Preparation: Coordinate with facilities management to ensure performance spaces are properly set up
• Patron Services: Handle ticket inquiries, cancellations, exchanges, and special accommodation requests

Ticketing & Marketing

• Ticketing System Management: Populate Ludas ticketing platform with event details and manage online sales
• Audience Communication: Maintain subscriber email lists; send event announcements and reminders (2x monthly for music events)
• Program Creation: Collect content and design programs using Adobe InDesign
• Marketing Materials: Create season posters, lobby signage, promotional materials, and social media content
• Audience Development: Build and maintain patron databases for high schools, community groups, and special events

Administrative Support

• Calendar Management: Create comprehensive performing arts calendar from departmental schedules; coordinate with campus-wide event planning
• Data Management: Assist with student tracking databases; create surveys and forms for information gathering
• Financial Operations: Assist with purchase orders and personal service agreements for performing arts departments
• Academic Support: Assist with auditions, convocations, campus visits, and student recruitment activities

Facility & Operations Management

• Event Catering: Arrange catering for opening nights, faculty meetings, and special events
• Mail & Supplies: Handle departmental mail distribution and maintain office supply inventory
• Meeting Support: Assist dean and department chairs with committee meetings and materials preparation

Additional Responsibilities

• Photography & Archives: Upload performance photos to SharePoint
• Analysis & Reporting: Provide attendance statistics and audience analysis after events
• General Support: Assist with various School of Arts and Design initiatives as needed

ACCOUNTABILITY:

• Reports to: Dean of the School of Arts and Design
• Supervision: May coordinate work assignments for student employees
• Interaction: Regular contact with university staff, students, faculty, and general public

Please be sure to provide a cover letter and resume. For additional questions regarding this position, please contact Doug Brown, Chair and Associate Professor of Theatre at dbrown@highpoint.edu.