IT Helpdesk Intern

Qualified candidate will work Monday through Friday, 40 hours a week.

We are seeking a motivated and customer-service-oriented intern to join our IT Help Desk. This role is a foundational introduction to enterprise IT support. You will gain hands-on experience troubleshooting real-world technical issues, learn core IT processes, and contribute directly to the productivity of our employees. This internship is ideal for a student pursuing a career in Information Technology, Cybersecurity, or Computer Science.

Key Responsibilities

• Provide Tier-1 Technical Support: Serve as the first point of contact for internal employees, resolving technical issues related to hardware, software, network, and account access via phone, chat, and our ticketing system
• Ticket Management: Accurately log, categorize, prioritize, track, and resolve support tickets using our service management platform
• User Account Management: Assist with onboarding/offboarding tasks, including account creation, password resets, and access permissions following security protocols
• Hardware & Software Support: Support standard corporate applications (Microsoft 365 etc.), perform basic troubleshooting for desktops/laptops, and assist with peripheral setup (printers, monitors, docks)

Qualifications

• Pursuing an associate or bachelor’s degree program for information technology, computer science or a related field
• Strong desire to learn and pursue a career in IT
• Excellent verbal and written communication skills, with a patient customer-focused attitude
• Basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office softwares
• Natural problem-solving ability and keen attention to detail
• Ability to work both independently and collaboratively within a team

Dates: Monday, June 1st to Friday, August 7th (10 weeks)

Location: Fully in Office at 5306 Hollister Street, Houston TX 77040

Students with F-1 visas should consult with their designated school official (DSO) before applying.

Smith is an equal opportunity employer./Affirmative Action Employer.

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We are an Equal Opportunity/Affirmative Action Employer.