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The Sales Support Coordinator is the first point of contact for MDM Scaffolding — managing incoming calls on the main line, welcoming visitors at the entrance, and providing essential sales follow-up support through Salesforce CRM. This role sits at the intersection of office administration and sales operations, requiring a polished, professional presence combined with strong organizational skills and the ability to keep the sales pipeline moving. The ideal candidate is personable, detail-oriented, and proactive in supporting both the sales team and day-to-day office functions.
KEY RESPONSIBILITIES
Reception & Phone Management
•      Serve as the first point of contact for all incoming calls on the main company line; route calls promptly and professionally to the appropriate department or personnel.
•      Greet and assist visitors, clients, and vendors at the office entrance; maintain a professional and welcoming front-desk environment.
•      Take accurate messages and ensure timely follow-up when personnel are unavailable.
•      Manage general office correspondence including emails directed to company inboxes.
•      Monitor and maintain the reception and lobby area to reflect MDM's professional brand standards.
Salesforce CRM & Sales Follow-Up
•      Manage and maintain up-to-date records in Salesforce CRM, including leads, contacts, accounts, and opportunities.
•      Conduct timely follow-up on open quotes, bids, and proposals on behalf of the sales team.
•      Track and log all customer interactions, calls, and communications in Salesforce.
•      Assist Account Managers and Business Development staff by preparing follow-up emails, call logs, and status updates for prospects and active customers.
•      Monitor the quote and bid database to ensure due dates are being met and that no opportunities fall through the cracks.
•      Distribute inbound sales inquiries to the appropriate Account Manager or Business Development representative.
Requirements
•      Strong verbal and written communication skills; professional phone manner and in-person presence.
•      Proficiency with Salesforce CRM or similar customer relationship management platforms.
•      Ability to multitask and manage competing priorities in a fast-paced office environment.
•      High attention to detail in data entry, follow-up tracking, and documentation.
•      Proficient with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.
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