Front Office Receptionist/Customer Service

We are a small business that's been around for 20 years, and we're looking for a receptionist! We want someone who is energetic, charismatic, and will bring a bright energy to the office. Our personal mission as a company is to educate both customers and employees on a wide variety of topics, so while we understand it might be intimidating if you haven't had experience in the roofing business before, we promise it's possible to pick it up.

Duties would include:

-Answering and screening all incoming calls

-Entering required customer information into CRM

-Returning any missed calls and checking main office voicemail

-Working closely with lead estimator to create daily job schedule

-Confirming daily appointments, notify customers of any changes if needed

-Ensuring reception and office area is clean and presentable

-Welcoming clients when entering reception area

-Providing support to office staff and Office Manager as needed. Examples include filling in ledgers for the Billing Department, organizing receipts, creating routes for estimator

-As well as anything else within the office that might require some assistance!

Skills that we're looking for include typing, basic computer skills, phone skills, solid written and verbal communication skills, attention to detail, and being a team player.

Chicago Roofing Experts