Service Writer

Job DetailsJob Location: SBC Lakeland - Lakeland, FL 33813Job Category: AutomotiveService Advisor / Service Writer Subaru Buick Cadillac Lakeland – Lakeland, FL Subaru Buick Cadillac Lakeland is seeking an experienced and customer-focused Service Advisor / Writer to join our growing service team. We are looking for a motivated professional who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience. As the primary liaison between our customers and technicians, you will play a key role in maintaining high levels of customer satisfaction while driving service department performance. QualificationsResponsibilities Greet customers promptly and professionally upon arrival Listen carefully to customer concerns and document repair orders accurately Provide clear repair recommendations and cost estimates Coordinate with technicians to ensure accurate diagnosis and timely completion Communicate repair progress and updates to customers Review and close repair orders efficiently and accurately Maintain CSI standards and build long-term customer relationships Ensure compliance with manufacturer warranty and company policies Assist with scheduling service appointments as needed Qualifications Previous Service Advisor or Service Writer experience preferred Automotive dealership experience strongly preferred Strong knowledge of vehicle maintenance and repair processes Excellent communication and customer service skills Ability to multitask in a high-volume service drive Professional appearance and demeanor Strong organizational and computer skills Valid driver’s license with clean driving record What We Offer Competitive compensation (base + commission potential) Supportive team environment Paid training and development opportunities Health, dental, and vision insurance 401(k) with company match Paid time off Employee discounts Career advancement opportunities If you are motivated, detail-oriented, and passionate about delivering a premium service experience, we invite you to apply and become part of the Subaru Buick Cadillac Lakeland team. Pre-employment background check, drug screening, and clean MVR required. Subaru Buick Cadillac Lakeland is an Equal Opportunity Employer and Drug-Free Workplace.